Operational Excellence

Operational Excellence

In India, Operational excellence is often misunderstood as just the implementationof six sigma as a tool or expertise of statistical software’s. We often experienced the disappointing efforts of programmatic improvement initiatives rarely resulting in lasting improvement. Quality Circles, Just-in- Time, Total Quality Management, Business Process Re-engineering, Six Sigma and Lean are few illustrations of well-intentioned initiatives that have far under-delivered on their promised benefits. Our study on these programs in diverse industries has led us to believe that the problem has nothing to do with the concepts and everything to do with the programmatic, tool-oriented deployment of them.

Our model for operational excellence is based on a systematic study of each of these improvement initiatives. Our approach leaves the tools and focuses rather on the underlying necessities. We focus on improvement tools only within the context of enabling a system to better drive ideal, principle-based behaviors.Operational excellence cannot be a program, another new set of tools, or a new management trend. Operational excellence is the business result of an organization by enterprise vide behaviors set on correct values.Our objective is to make things easier, better, faster, and cheaper. The focus cannot be only quality or cost but instead must incorporate all aspects of value as perceived by the customer, including innovation, quality, cost, flexibility, quick delivery, and a comprehensive view of environmental health and safety.

We provide lateral view to each business process with diverse industry standards and to eliminate the wastes by scientific thinking, bottom-line involvement and by igniting innovation. Our strategic experts with diverse industry expertise understand flow in the organization by using the programmatic improvement tools to name few value stream mapping, business process re-engineering and benchmarking etc. We support organizations in mistake proofing every business process.We handhold the organizations to use right tool at the right time to produce right product at the first time with increased flexibility and reduced cost.

“A company can seize extra-ordinary opportunities only if it is very good at the ordinary operations.”

– Marcel Telles

“All we are doing is looking at the time line, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing the time line by reducing the non-value adding wastes.”

– TaiichiOhno

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